Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to hello@eliteroyalhoney.com.

Ordering

Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, or emailing us at hello@eliteroyalhoney.com.

We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the “Add to Cart” button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order

You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link ” View Order Status” in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

If you are having trouble at any stage of the process, we are happy to help! Email us at hello@eliteroyalhoney.com or through Contact Us page and we will respond in a timely manner.

Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please email us at hello@eliteroyalhoney.com or through Contact Us page and we will respond in a timely manner.

Shipping

At this time, we cannot ship to multiple addresses in one order. Please place separate orders on eliteroyalhoney.com to ship to different addresses. If you need assistance, please contact Customer Service at hello@eliteroyalhoney.com

Definitely, we offer free fast shipping on all domestic orders over $39.99.

We do not offer Saturday as a specific shipping option, but it all depends on the carrier who may deliver on Saturday in some areas.

Unfortunately, we only ship to the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is the United States.

Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico.

For your convenience, we offer three shipping options:

FREE Standard Shipping: 5-8 business days using USPS or UPS SurePost.

Expedited Shipping: 4 Business Days for $9.99.

Express Shipping: 2-3 Business Days for $17.99.

 


Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico.

Orders with FREE Standard Shipping are shipped via USPS or UPS SurePost.

Orders with Expedited and Express shipping are shipped via Fedex, UPS, OnTrac, or LaserShip.

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Honey on its journey!

Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $200 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

Payment

At this moment, we can only accept payments through Cash App and Zelle.

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